Natuurlijk, ik zou het zo formuleren:
Thank you for your feedback.
We're sorry to hear that some of the tiles arrived with defects. If you receive damaged or defective tiles, please feel free to contact us at hello@mosaicshop.eu so we can look into this for you.
Regarding the finish, most of the tiles in this collection are glossy, but a few colors have a matte finish. This is indicated in the product information for each color on our website.
Thank you for sharing your experience with us.
